Refund Policy

Last Updated: 05/02/2025 

At The Fashion Loft, we want you to love your purchase. If you’re not completely satisfied, we’re happy to offer returns and refunds under the terms outlined below. 

  1. Returns Eligibility

To be eligible for a return, the following conditions must be met: 

  • The item must be unused, unworn, and in its original packaging with tags attached. 
  • The return must be requested within 14 days of receiving the item. 
  • Items such as sale items, gift cards, and personal hygiene products (e.g. earrings, swimwear, undergarments) are non-returnable for hygiene reasons. 
  1. How to Initiate a Return

To initiate a return, please follow these steps: 

  1. Contact us at [email protected] with your order number and reason for return. 
  1. Once your return request is approved, you will receive return instructions. 
  1. Ship the item back to us at:The Fashion Loft
    16 Market Street, Coothill, Co Cavan H16 FX96 
  1. Once received and inspected, we will process your refund or exchange. 
  1. Refund Process
  • Refunds are issued to the original payment method within 7 business days after approval. 
  • Shipping costs are non-refundable. 
  • If the item is damaged or used, we may reject the return or offer a partial refund. 
  1. Exchanges

If you need to exchange an item for a different size or color, please email us at [email protected]. Exchanges are subject to availability. 

  1. Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately upon receiving it. We will arrange a free replacement or a full refund, including return shipping costs. 

  1. Return Shipping
  • Customers are responsible for return shipping costs unless the item is faulty or incorrect. 
  • We recommend using a trackable shipping service to ensure safe delivery. 
  1. Late or Missing Refunds

If you haven’t received your refund yet: 

  1. Check your bank account. 
  1. Contact your credit card provider, as it may take some time to process. 
  1. If you’ve done all of this and still haven’t received your refund, contact us at [email protected]. 
  1. Contact Information

For any refund or return inquiries, please contact: 

The Fashion Loft
16 Market Street, Coothill, Co Cavan H16 FX96
Email: [email protected]
Phone: +353 (0) 49 555 2357